Questions
Frequently asked
The things people write to us about most often, in the order they usually ask them.
Who sees my address?
Only the person sending to you, on their shipping label — that is the one place it is printed. It never shows in the app or on any page, and it is stored encrypted. Our support can look it up if a parcel needs help, and every look is logged.
What can I put in the box?
Small gifts in the round's theme, up to the weight limit. Food, liquids, batteries and anything fragile without padding stay out — customs and carriers are strict, and a returned parcel disappoints two people.
What does the price cover?
A tracked shipping label for the round's format, bought for you after the draw, and everything around it: finding your match, running the draw, tracking the parcel, and making things right for your receiver if you never send.
What if my parcel is heavier than the round's format?
Keep it within the format — your label is bought for it. Bigger gifts get rounds of their own.
My country isn't one of the ten listed on the About page — can I still join?
Not yet. Registration and the catalogue work exactly the same for you, but rounds only run where we can already buy a shipping label. Press Notify me and we'll email you when your country opens.
What if my parcel arrives late?
Post is post. As long as you shipped before the deadline you have kept your promise; we mark the parcel as on its way and tell your receiver where it is.
Can I choose the country I send to?
No, and that is the point of the draw. The ring is put together by hand so it spans different countries — the surprise is half the gift.
What happens if someone never ships?
Their payment is not refunded. From it, we give the person left waiting a free spot in the next round by default — or, if they'd rather, a replacement parcel from us instead, or a refund of their own payment.