Terms of membership
The agreement between you and Boxcrossing when you join a round and send or receive a parcel.
1. What membership is
Boxcrossing arranges rounds in which members send one another small gift parcels. Membership gives you the right to join rounds; it does not guarantee a place in any particular round, since every ring is assembled by hand.
2. Where things stand today
You pay when you join a round: the payment is taken through Stripe's checkout, and your place is yours once it is confirmed. Until the draw you can change your mind and get the full amount back. Shipping labels are not bought yet, and no address has been sent to a carrier. Payments currently run in Stripe test mode; no real card is charged.
3. What you pay
When you join a round you pay one price, the same for every member of that round. At checkout it is shown in two parts: postage for a tracked label in the round's format, and a service fee, which covers the draw, the purchase of your label and support if a parcel goes astray. The service fee is not a tax. The postage part is a flat rate set per round, not per route, so nothing is charged afterwards and nothing is refunded once your label is bought. Your parcel must stay within the round's format.
4. Your promise to send
Payment is a commitment to ship within the published window. If a parcel is not shipped by the deadline plus seven days:
- the payment is not refunded;
- the amount is used to compensate the member left without a parcel — their choice of a replacement parcel, a free spot in the next round, or a refund;
- repeated failures end membership.
5. If something extraordinary happens
If illness, an accident, or something similarly outside your control stops you from shipping, contact us before the deadline. We can waive the default and refund your payment instead of applying it as compensation.
6. Your right to cancel
Before the draw, cancel your place at any time for a full, automatic refund. Once the draw happens the round has genuinely started for everyone in it, and cancelling from that point works the same as an accidental non-shipment (clause 4) — the standard rule for a service you've asked to begin right away.
7. Refunds
If a round does not fill, the full amount is refunded automatically to the original payment method. There are no partial refunds: the price is the same for everyone and does not depend on what your own label costs.
8. Addresses and data
Addresses are collected for one purpose only: buying shipping labels once that's live (clause 2). They are stored encrypted and never displayed in the app; your address is printed only on the shipping label of the member who sends you a parcel. You can delete your account, and your address with it, from your profile page at any time — including while a round you joined is still open, in which case your place in that round goes with it.
9. What must not be sent
Members may not send food, liquids, batteries, perishable, hazardous or illegal goods, or anything subject to import restriction in the destination country. Parcels are the sender's legal responsibility.